Shipping and delivery policy

1. ArenOS is delivered online

ArenOS is software used in your browser and the ArenOS app. Nothing is shipped. What you pay for is delivered online as soon as the payment succeeds:

• Plans, add-ons and message credits apply to your organization straight away, and a receipt is emailed to you.
• Registrations, bookings and memberships are confirmed on screen and by email or message, with a receipt you can open again from your account.

If a payment succeeds but you do not see it reflected within 24 hours, email support@arenosai.com with the payment ID or receipt number.

2. Physical items from an organizer's store

Some organizers sell physical items, such as kit, through their ArenOS store. The organizer fulfils those orders, by delivery or pickup, under the terms shown in their store; ArenOS does not ship goods. For delivery questions, contact the organizer.

3. Contact

support@arenosai.com. See also our Refund and cancellation policy and Contact page.